Privacy Policy

Date of last update: February 2025 

1. Introduction:

These Terms of Use ("Terms") govern your access and use of this website ("Website"). By accessing and using this Website, you agree to comply with these Terms. If you do not agree with these Terms, you must not access or use this Website. We reserve the right to update these Terms at any time without prior notice. Any changes will be reflected by updating the "Date of Last Update" at the top of this document. Please review this page periodically to ensure that you are aware of any updates.

2. Information Use and Sharing:

We take your privacy seriously and are committed to being transparent about how we handle your information. This section explains the information we collect through our Website and in connection with your use of our venue:

2.1 Information We Collect:

We collect the following types of information from you:

  • Personal Information: Name, contact details (email address, phone number), booking details (date, time, number of guests, dietary preferences).

  • Usage Data: Data related to your browsing activity on our Website, including pages visited, links clicked, and search queries.

  • Device Information: Information about the device you use to access our Website, such as IP address, browser type, operating system, and device ID.

2.2 How We Use Your Information:

We use your information for the following purposes:

  • To process your reservations and requests at our venue.

  • To communicate with you about your bookings and provide you with venue-related updates.

  • To analyse website usage and improve our services.

  • To tailor your experience on our Website.

  • To meet legal requirements.

2.3 Sharing Your Information:

We do not share your personal information with third parties except in the following circumstances:

  • With your consent, such as when you share your information via social media integrations.

  • With service providers who assist us in operating our Website and fulfilling your requests, such as booking platforms, reservation systems, and marketing agencies. These service providers are required to protect your information through strict contractual agreements.

  • To comply with legal obligations or respond to legal processes.

2.4 Data Retention:

We retain your information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations. After this period, we will securely delete your information unless you have opted to receive further communications from us.

2.5 Data Security:

We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, so we cannot guarantee the absolute security of your data.

3. Cookies and Tracking:

We use cookies and similar tracking technologies to gather and analyse information about your use of our Website. This helps us personalise your experience and improve our Website. You can disable cookies by adjusting your browser settings, but this may affect the functionality of our Website.

4. Website Disclaimer:

The content provided on this Website is intended for general informational purposes only and does not constitute professional advice. We make no guarantees or warranties regarding the accuracy, completeness, or reliability of the information presented. We advise you to seek professional advice before acting on any information provided on this Website.

5. Limitation of Liability:

We are not liable for any loss or damage resulting from your use of this Website or its content, even if caused by our negligence.

6. Intellectual Property Rights:

All intellectual property rights, including copyrights, in the content and design of this Website are reserved. You may print a copy of any part of this Website for personal use only. Any other use, reproduction, or distribution of content from this Website is prohibited without our written consent.

7. Links:

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of any external sites.

8. Indemnity:

You agree to indemnify us against any claims, damages, losses, liabilities, or expenses arising from your use of this Website.

9. Severability:

If any part of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions will continue to be in full effect.

10. Waiver:

Any failure or delay in enforcing any part of these Terms will not be seen as a waiver of our rights or remedies.

11. Termination:

These Terms remain in effect until terminated by us, which we can do at any time and without prior notice.

12. Governing Law and Jurisdiction:

These Terms shall be governed by the laws of New South Wales, Australia. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of New South Wales, Australia.

13. Contact Us:

If you have any questions regarding these Terms, please contact us at enquiries@coogeewineroom.com.au